How Jora Solutions handles website enquiries and visitor data.

Who this policy covers

This policy covers visitors to jora.solutions and people who contact Jora Solutions through the website. It is written for business enquiries, audit requests, and use of our marketing calculators.

Data we collect

When you use a contact or audit form, we may collect your name, email address, website URL, selected service interest, and the message or challenge you choose to share.

When you use the website, basic technical information may be processed by our hosting and security providers, such as IP address, device/browser details, timestamps, referring pages, and pages requested.

Our tools may ask for commercial inputs such as prices, margins, spend, conversion rates, or lead values. The standard calculator pages are intended to run in your browser. If JavaScript is disabled and a form is submitted, the submitted inputs may be received through the form provider.

How we use data

We use personal data to respond to enquiries, prepare requested audit or growth-plan follow-up, understand what service may be relevant, protect the website, maintain business records, and improve the website and services.

Our usual lawful bases are legitimate interests in running and improving a business website, responding to business enquiries, and keeping the website secure. Where we need to keep records for tax, legal, or regulatory reasons, we rely on legal obligation.

Forms and suppliers

Website forms are configured with Netlify Forms. Netlify may process form submissions and technical data on our behalf so the form can be received, stored, protected from spam, and made available to us.

We only share personal data where needed to operate the website, manage enquiries, use professional service providers, comply with law, or protect our rights. We do not sell personal data.

We keep enquiry and audit request data only for as long as reasonably needed to respond, manage the relationship, keep business records, and handle legal or administrative obligations. Records that are no longer needed are periodically deleted.

Browser storage

The website uses browser storage for practical site features. This can include saving your theme preference, remembering that an audit pop-up was dismissed for the session, and storing calculator settings or snapshots in the Ad Profit Command Centre.

This storage is held in your browser, not as an advertising profile. You can clear it through your browser settings.

Your rights

Under UK data protection law, you may have rights to access, correct, delete, restrict, object to use of, or receive a copy of your personal data. These rights depend on the context and lawful basis.

To make a privacy request, contact us through the contact page and say that your message is about privacy or data protection. We may need to verify your identity before acting on a request.

You can also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint/.